Many pharmacists are highly sensitive to risk. I would actually go so far as to say that pharmacists are largely risk averse. And for good reason. We hold people’s lives in our hands. If you have ever made a dispensing error, it sticks with you.
When Ontario pharmacy owner Mike Cavanagh pioneered an appointment-based model of practice in 2018, which is anchored by the synchronization of chronic medications to facilitate quarterly follow-ups with patients, little did he know he would be ramping up the model to new heights during the COVID-19 pandemic.