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  • How do you optimize your pharmacy staffing?

    Whether you own one store or a chain of pharmacies, staffing is likely to be your largest expense, but also one of the major drivers of patients to your pharmacy.
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  • Top tips to prevent third-party pharmacy audits and clawbacks in your pharmacy

    It is probably fair to say that at the moment people hear they are going to be audited they feel a certain amount of anxiety. This is certainly no different in the world of pharmacy with respect to the auditing of prescription drug plan claims.
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  • Are you using GPS for your pharmacy leadership?

    We can learn an important lesson about our leadership from GPS. We can learn that there are some defined points that we need to stay in tune with to get where we want to go.
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  • Pharmacists prove their merit as top vaccinators

    Canadian research on adult vaccinations has proven the adage: “If you build it, they will come.” In this case, when pharmacists are authorized and reimbursed to put more shots in arms, more people will go to pharmacies to get immunized.
    man receiving a vaccine shot at a pharmacy
  • Pharmacists can help patients on their road to opioid addiction recovery

    Many of us have lived experiences of mental health disorders in our families. It is clear that addiction, with its propensity for destroying lives, is one of the most devastating mental health disorders that we as pharmacists encounter.
  • TFSAs – Important technical info

    What's the difference between a survivor holder (also known as successor holder) and beneficiary? Canadian pharmacy owners and pharmacists in general should be aware of an important wrinkle associated with Tax-Free Savings Account administration.
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  • 3 keys to keep your New Year's resolutions

    The New Year is upon us. Yet as I write this post in early January 2022, I must take a short pause to wonder about a couple things. How many of us had a great 2021? How many of us are hoping that 2022 is exponentially better than 2021? How many of us made New Year’s Resolutions?
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  • Interested in adding compounding to your operation?

    Jarron Yee is among a small but growing number of Canadian pharmacists who have recognized that adding compounding to their dispensary services can lead to sizeable profits and a loyal and happy customer base.
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  • Town hall to launch Neighbourhood Pharmacies' new 2022-24 strategic plan, Investing in Access

    The Neighbourhood Pharmacy Association of Canada has released its 2022-2024 Strategic Plan, “Investing in Access.”
    Neighbourhood Pharmacies
  • 4 strategies for pharmacy financial planning for 2022

    The new year is (finally) here and that means the time is right, while 2022 is still fresh, to plan your pharmacy's financial plan for the year ahead. Here are four strategies to get you started on your annual plan.
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  • How to make your pharmacy process-driven

    Do you work your customers through their experience of your business in an efficient, logical and friendly manner? Every product or service we buy, every store we visit, every media message we receive, every choice in our consumer society has been shaped by the forces of marketing.
  • Checkmate! Learning how to play your best offensive strategy

    With the new year come new possibilities and new opportunities. Today, I would like to take a moment to share with you an important strategy for building momentum for whatever goals and objectives you have made up your mind to achieve this year.
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  • Reflecting on 2021 and the pharmacy profession

    As I reflect on 2021 it has been a taxing year on the #pharmacy profession & through it all #pharmacists have stepped up to help protect their communities & provided optimal patient care which gives us optimism for the future.
    Ontario Pharmacists Association
  • The art and science of recruiting exceptional employees

    Solid performance for retailers means growth opportunities. But to grow you need people, and so does your competition. The challenge becomes one of competing successfully to find those people.
  • Making the case for functional medicine in pharmacy

    Talk to any young pharmacist, and they’ll tell you that working as a pharmacist is nothing like studying pharmacy. In pharmacy school we had clinical thinking drilled into our heads every day. We followed a specific pharmacist’s thought process to assess medication therapy systematically.
    Female community pharmacist Kimberley Kallio
  • Vaccine Readiness Revisited: What Went Well

    In December 2020, the Neighbourhood Pharmacy Association of Canada (Neighbourhood Pharmacies) collaborated with the Canadian Pharmacists Association (CPhA) on a COVID-19 Vaccine and Pharmacy Readiness
  • All change occurs from the inside out

    If you are anything like me, you are now getting to the point where you have a list of things that you'd like to change. And given that we are coming up on the New Year, you may have quite a list of things that you would put in the category of “New Year’s Resolutions.”
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  • 4 creative strategies to open up your horizons in 2022

    Creativity should be at the core of all businesses. Without any sort of creativity, success and longevity are difficult to attain. It is the fuel behind the emergence of any new ideas.
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  • Welcome a new year of new beginnings with a new plan

    There’s an old saying: If you fail to plan, you plan to fail. Of course, a more optimistic version would be: If you make a good plan, you increase your chances of success! That concept is important to keep in mind, especially if you’re making plans for the year ahead.
  • 5 top lessons I've learned from my patients

    When I left pharmacy school over 20 years ago, I thought I had attained all the knowledge I needed in order to care for patients. The one thing that all those years of studying didn’t teach me was that my patients were going to become my greatest teachers.
  • You get what you get. Time to up your expectations

    The playground of life can be a harsh teacher. The kids on the playground can be so blunt. As a result, we develop little pieces of supposed wisdom to help us through these turbulent times. Phrases like “sticks and stones may break my bones” or “I’m rubber and you’re glue.”
  • Is your pharmacy prepared to immunize children?

    Vaccinating children is nothing new to pharmacies. Pharmacies have experience with flu shots, but the number of individuals looking for vaccinations against COVID-19 sees new patients, fears, and hesitancies.
  • How to tell if your patients are overusing supplements

    You’re at the pharmacy counter where you’ve just finished counselling Joan, a 65-year-old woman on her new medication for insomnia. You’ve checked all the boxes for a thorough patient encounter.
  • Women, health, and women’s health in my pharmacy

    Hormone therapy has been used to relieve symptoms of menopause for the past 70 years. We know it can dramatically improve quality of life in women suffering from symptoms, such as hot flashes and night sweats.
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