Apr 2024
23 Apr
What’s the pharmacy leadership skill of the future?
Have you ever been knocked down? We all have. We have all been knocked down literally or figuratively before. And chances are, we will all be knocked down again. But is that such a bad thing?
16 Apr
How do you make tough decisions in your pharmacy business?
In the pharmacy, there are many decisions to make. Some are easy to make, others are much more difficult.
09 Apr
Pharmacists, where do you get your inspiration and motivation?
Are you able to inspire and motivate others to do the things that need to be done to get where they want to go? I have had far too many conversations with far too many pharmacists which highlight this struggle.
02 Apr
What’s your view? Half empty, half full, or something else?
As you look at your pharmacy team, you may see some cups which are half empty as well as some that are half full. You may even see a cup or two that need a good wash.
Feb 2024
27 Feb
The hope of healthcare – learn to overdeliver
We’ve all been there, haven’t we? Some expectation of time was set and not met. We overpromise and under-deliver. This leads to frustration for the people we serve.
20 Feb
Pharmacy leaders don’t quit, they step up
You must continue to improve so that you can continue to advance your team on their mission. No one will follow a pharmacy leader promoting outdated philosophies and goals for long.
13 Feb
The hope of healthcare— Play. To. Win.
Over the course of my career, I have had the privilege of meeting and interacting with thousands of pharmacists. When I first started out, I did not know the rules of the game. Allow me to correct that.
01 Feb
Get the negative to make positive change in your pharmacy
I have had many negative results as a pharmacist, as a manager, and as a leader. But I learned over time (and you will, too) that those negative results showed me how to improve, as long as I 'got the negative.'
Jan 2024
30 Jan
The hope of healthcare—none of us versus all of us
The different perspectives we have acquired through our pharmacy careers bring value to the overall care that can be provided.
23 Jan
The hope of healthcare—the recap
For some time now, I have been wrestling with this topic of the hope of healthcare. Deep down we all recognize not just the opportunity, but the need for healthcare to improve. How will this happen?
Dec 2023
26 Dec
Jesse’s predictions for pharmacists in 2024
The beginning of a new year often has people looking hopeful at the possibility of what may be. Yet we know the vast majority of people who set New Year’s resolutions drop them within days or weeks of starting them. And they do this year after year.
12 Dec
The hope of healthcare – trade-offs!
Within the world of pharmacy, we must be intentional to show the value that is provided to our patients. In the absence of recognizing the value, a patient can become disengaged with his care.
05 Dec
The hope of healthcare—value-add or adding value?
If your experience is anything like mine, the ability to add value to our patients and customers is a seismic shift! I wish I could say it is just as easy as offering value-add programs, but it not.
Nov 2023
28 Nov
The hope of healthcare – the value circle
There are far too many times when a patient is diagnosed, a medication is prescribed, and the timeline to assess success or failure of the therapy is not defined in a timely or meaningful way. It is like a circle that is incomplete.
21 Nov
The hope of healthcare – the creation of value
Value is what we must set out to deliver. Every day. To every patient we serve. Pharmacists are the Hope of Healthcare (at least partly) because we can deliver that value and have that impact. We are accessible to so many people.
07 Nov
The hope of healthcare—pharmacists must be bigger
For pharmacists to be the hope of healthcare, we must be ready to articulate the unique problems that we solve. We know we can solve problems. Some of the problems we solve are expressly defined by a local, regional, or national agency.
Oct 2023
31 Oct
The hope of healthcare – pharmacists solve problems
Pharmacists are paid to solve problems. Truth be told, every person on planet Earth is paid for the exact same reason. Everyone is paid to solve problems. The chef is paid to solve the problem of people being hungry.
17 Oct
The hope of healthcare – strategies for navigating risk, part 2
When we were training pharmacists to provide immunizations, part of the training was what to do in the case of an allergic reaction.
10 Oct
The hope of healthcare – strategies for navigating risk, part 1
As we consider pharmacists as the hope of healthcare, we must be open to and aware of the need for change and the risk associated with it. Today, we will take a look at a few strategies you can consider to help you navigate risk.
Sep 2023
28 Sep
The hope of healthcare – navigating risk in pharmacy leadership
In the world of pharmacy leadership, the ability to navigate risks effectively is a crucial skill.
19 Sep
The Hope of Healthcare: Risk management
Many pharmacists are highly sensitive to risk. I would actually go so far as to say that pharmacists are largely risk averse. And for good reason. We hold people’s lives in our hands. If you have ever made a dispensing error, it sticks with you.
12 Sep
The Hope of Healthcare – the Call of Courage, Part 3
Over the years, I have had the privilege of addressing thousands of pharmacists and pharmacy students. While I have not shared this story for quite a while, I believe it is fitting for our consideration of courage.
05 Sep
The hope of healthcare – The call of courage, Part 2
Pharmacists face the call for courage in the presence of a single person all the time. Much of the time, the stakes can be quite low. But there are also times when the stakes can be very high.
Aug 2023
29 Aug
The Hope of Healthcare, Part 9 – The call of courage
If pharmacists are to be the Hope of Healthcare, we must be alert to the conformities all around us and the results they deliver. Additionally, we must have the courage to explore new models, systems and services which deliver better results.
22 Aug
The hope of healthcare, Part 8 – Skills that increase or decrease in value
When I began my career as an intern, the stories were still common about preparing prescription labels on typewriters. Yes, you read that right. That was the prevailing technology at one time. When printers came along, all sorts of things changed.
01 Aug
The hope of healthcare, Part 7 – Skills that increase in value and skills that decrease in value
We all have skills, and not only do we have skills, we have certain kinds of skills. Not all skills are created equal. Some skills will increase in value over time, while other skills will decrease in value over time.
July 2023
25 Jul
The hope of healthcare, Part 6 – proceed until apprehended
When you consider the systems and processes we all work in, doing something outside the norm may seem a little uncomfortable, or even not allowed. This is the way we have always done it, and this is how we will always do it.
11 Jul
The hope of healthcare, Part 5 - the agency to act
In the pharmacy, we often find ourselves locked into rigorous workflows designed to reduce, if not eliminate, the possibility of errors being made. In other words, we have agency. But...having agency is not permission to be reckless.
04 Jul
The hope of healthcare, Part 4 - learning to be the buffalo
How many of us have encountered situations with patients where we find ourselves dealing with bigger problems because the smaller problems were not addressed earlier? We all have!
June 2023
27 Jun
The hope of healthcare, Part 3 – emotional truth in pharmacy
Emotions have everything to do with leadership! Emotions are the fuel of leadership. And when harnessed correctly, they can advance us a great distance.
20 Jun
The hope of healthcare part 2 – defining the new reality for pharmacists
Pharmacists monitor medication safety and efficacy within the drug delivery system. I very much like this definition, but I also understand the need to adjust it as we move forward.
13 Jun
It's time to explore pharmacy as the hope of healthcare
Pharmacists are doing more today than ever before. What are the things you are most excited about when it comes to pharmacy being the hope of healthcare? You can be excited about it, even if you are not currently doing it.
06 Jun
How can pharmacists achieve "next level leadership"? Part 2
What if I am contributing to the development of other leaders around me and they can see things from a unique perspective – a perspective that I do not have? That's when magic happens.
May 2023
30 May
How can pharmacists achieve "next level leadership"?
In the context of leadership growth, the next level is the act of contributing what you are learning to someone else. It is helping others around you become better leaders. It is building your bench of competent and confident leaders.
23 May
The “nice personality” of pharmacy leadership, Part 2
When I first started to study this principle of consistency, I quickly realized that the only thing I was consistent at was being inconsistent!
16 May
The “nice personality” of pharmacy leadership
As we continue our overview of the four principles of leadership growth, I will readily admit that most people may expect or want something much more glamourous than what I bring you today.
09 May
Good intentions!
To some reading this column, the word "intentional" will hit you like a punch in the nose. It will possess your attention and inspire your action. Intentionality does not discriminate. It is a principle that will serve all who choose to adopt it.
02 May
Things don’t just happen in your pharmacy….
Let me ask you a question: have you ever made a New Year’s resolution? We probably all have. If we follow the statistics, it is very likely that we did not keep that resolution either.
Apr 2023
25 Apr
Leading yourself – Part 1
While the Directional Leadership framework provides clarity on how we should lead, we must never lose sight of where leadership starts. Leadership always starts with the person staring back at us in the mirror!
18 Apr
More with less?!? How about more with more?
I don't know where you find yourself today, dear reader. But if you find yourself in a situation where you feel that you are being asked to do more with less, allow me to encourage you. You can become more. You absolutely can!
11 Apr
Has leading others changed in your pharmacy?
When we met last, I ended by asking you a question. The question was, “Over the course of your career, do you find that leading others has become easier, more difficult or about the same?”
04 Apr
What if there's no clear direction for your pharmacy leadership?
Last time, I left you with a dilemma: in what direction do you lead if a patient leaves your pharmacy, transfers to another, but then returns to you?
Advertisement