Jason Chenard



Solving the pharmacy hiring drought, Part 2

People are any workplace’s most valuable asset. They are what make it all tick. To run a great pharmacy, we need great people. To find great people, we need to interview like a champion.

Solving the pharmacy hiring drought, Part 1

Gone are the days where your next hire would walk in, shake your hand and a conversation led to finding your next all-star. The fact that this may have even worked in the past is mind-blowing. To find more résumés, we need to plant seeds, but not just when we need to actively grow something.

What do you do when all your pharmacy staff quit?

Workplace exit happens organically when new philosophies and overarching reassessments happen inside a team. When a leader begins examining history, gathering mental data, asking questions and offering change, people naturally follow suit by doing the same in their own role.

Do you want every patient as a patient in your pharmacy? Discharging the incompatible ones

The patient-healthcare provider bond is an alliance of honesty, understanding and trust. In our best attempts to provide patient care, we sometimes fail to establish the required relationship based on the way a patient treats us or the staff.

Are pharmacists too nice to get paid?

The pharmacist personality is commonly a confrontation-avoider. We will often put ourselves out for the sake of others. People are used to getting our attention whenever they want it, no matter how small their query.

Can you selectively diversify your pharmacy day job?

For the past five years my work portfolio has been a mix of corporate and independent pharmacy work.

Is your mental chatter about pharmacy your worst enemy?

If anyone wrote down the negative thoughts that go through the minds of pharmacy people, it would alarm you (and a psychiatrist). Trust me.

How to deal with the mental aftermath of confrontation

Leaders must be prepared to put their bulletproof vest on and own it. To process the time-waster’s feedback, remember that the issue is not a reflection on you, but a reflection on a set of circumstances that you were a part in building.

The important difference between two types of feedback in pharmacy and what to do with them

We get a call in the pharmacy asking if we have a drug. The busy pharmacy assistant checks our software that tells them we have what they are looking for. Two hours later, a patient enters with a prescription and we realize the software inventory is off and we don’t have any physical drug.

What is Layered Leadership (and why should you care as a pharmacist)?

Bold prediction: Pharmacists will grow in medical responsibility and clinical expertise. But while complexity (and exhaustion) increase, who will take care of the pharmacists?