ARTICLES BY THIS AUTHOR
In the pharmacy, there are countless ways of being a set-up person.
Pharmacy is like a snow storm. During a heavy storm, we cannot keep up with the falling snow even with constant shovelling. We end up going about our lives, then dealing with the damage when the storm is over. The act of shovelling is put on hold until after the storm is over.
For the pharmacy world struggling with back orders, recalls and mixed-up orders, owing is a part of the job. But owings – or debt – for a pharmacist are analogous to the problem of lost luggage.
With a very sparse number of pharmacy staff in the neighbourhood to choose from, we now often select workers without actual pharmacy experience. This means that leaders need to have an even keener eye for detecting the cross-over skills hidden in the stories of those we are interviewing.
By their scientific method, scientists’ actions demonstrate that they do not know the true answer but have ideas as to what it could be. Scientists resist the urge to form irreversible public opinions.
Pharmacy does not come with a user guide. Pharmacy leaders must hear what is going on in the game and help the players find a solution that fits within the rulebook. To do this, we do not necessarily need to invent the answer ourselves.
Gone are the days of a "druggist" using leeches or being the only druggist in town. Gone are the product-driven experts solely paid for dispensing. Pharmacists have stretched the limits of their horizons before us and now it is our turn. It’s time to prescribe!
Pharmacy is a little like jumping out of an airplane. It takes bravery, practice, training and most of all, a parachute. While the primary parachute is obvious, there is another essential need before jumping out of the plane: the back-up chute.
Like many pharmacy manager-owners, I have conducted a few interviews in my time. Some were highly collaborative and resulted in all-stars still working strongly with us today. Other résumés turned into napkins or scrap paper.